Product Care

No, due to different models and sizes, they are not compatible with the same case.
You should double check your MacBook model before you purchase. To ensure that you are ordering the correct case, please check our Model Size Guide to ensure that your MacBook is included on our fit list.

We do not recommend you clean the case. It will cause finger print and color off.
Please keep in mind that we do not warrant our product for finish damages caused by any type of cleaning or attempts at cleaning. If you are unable to remove a stain by using water, please contact our Customer Service Team for assistance.

The sleeve is cleanable by hand wash. Please do not use machine for cleaning your bag.
We do not replace bags for staining or improper washing. Any questions on cleaning specific stains should be directed to a professional dry cleaner.

Please report the counterfeit product though our email: info@ibenzer.com.

Please contact us at cs@ibenzer.com. Please be sure to provide your order ID and the photo confirmation.

Many of our product pages include an installing instruction image and video. If you don’t see one, your next best bet would be check out our YouTube channels or the link below:
https://www.youtube.com/watch?v=l673tCODaBo

Please contact us at cs@ibenzer.com regarding your issue.

Yes. We've welcome outside idea to help us improve our service and more.

We promise all emails will be responded in 24 hours.

The discount on case is only for selected customers.

We expect customer for no reason return, however by our police we are not allow the customer sell their iBenzer Product by themselves.

Transparency is different from color to color, Black and Gold are nontransparent.

We have both Frosted and Crystal clear.

Shipping & Returns

It will take 3-7 days for delivery. It is also various depending on when you placed the order, it might take up to 1-3 business days before your order getting shipped.
Note: Our warehouse is closed on the weekends and on U.S. Holidays.

Please contact our customer service regarding your issues at cs@ibenzer.com. Be sure to provide your order ID.

Sorry, we do not provide international shipping.

The shipping is for free if you choose standard shipping service. Express shipping service for 2-5 days costs $5.

Please contact our customer service at cs@ibenzer.com regarding this issue. Be sure to provide your order ID and tracking number.

Once your item is shipped you will receive a tracking number and you can track your order online.

Please contact our customer service at cs@ibenzer.com regarding this issue. Be sure to provide your order ID and tracking number.

If you are not completely satisfied with your purchase, you can return it within 30 days.

Return within 30 days of receipt in the unused and original condition.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price
-We are not liable with inbound and outbound shipping fee for reasons not due to our error

Payments

Please contact our customer service at cs@ibenzer.com regarding this issue.

Please contact our customer service at cs@ibenzer.com regarding this issue.

Warranty

All iBenzer Products have one-year limited product warranty.

Defective or Damaged Products.

Please contact our customer service at cs@ibenzer.com regarding this issue. Be sure to provide your order ID and photo confirmation.

Please contact our customer service at cs@ibenzer.com regarding this issue. Be sure to provide your order ID and photo confirmation.

You don’t need to send the product back to us, if it due to our error.

Yes.

Please kindly notice none tracked order will not be accepted.