Refund policy
RETURN AND REFUND POLICY
At iBenzer, we want you to be satisfied with your purchase. Return requests must be submitted within 10 calendar days after the order is delivered.
HOW TO REQUEST A RETURN
To request a return, please contact us within 10 calendar days of delivery and provide your order number, the product involved, and the reason for the request.
Please do not return any product before receiving return instructions from iBenzer. Returns sent without prior authorization may delay processing.
DAMAGED IN TRANSIT
If your order arrives damaged during shipping, please contact us within 10 calendar days of delivery. Include your order number and photos showing the damage and packaging when available.
After reviewing the claim, iBenzer may provide a replacement or refund, as appropriate.
INCORRECT MODEL ORDERED BY THE CUSTOMER
Customers are responsible for confirming device compatibility before purchasing.
If a customer orders the wrong model, the customer is responsible for the shipping cost of returning the incorrectly ordered product and the shipping cost of sending a replacement product.
NO-REASON RETURNS
A return requested for reasons unrelated to shipping damage, product defects, or an incorrect item sent by iBenzer is subject to a 15% restocking fee.
CUSTOMIZED PRODUCTS
Customized products, including products made or branded according to customer specifications, are final sale and cannot be returned.
If a customized product arrives damaged in transit, please contact us within 10 calendar days of delivery so that we can review the issue.
SCHOOL AND RESELLER ORDERS
Schools, school districts, resellers, and channel partners that need to request a return or exchange, or require assistance with any other after-sales issue, should contact our official customer service team directly at cs@ibenzer.com.
REFUNDS
Approved refunds will be issued after the returned product has been received and reviewed by iBenzer. Any applicable restocking fee or other customer-authorized charges will be deducted from the refund.
Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on the customer’s bank or payment provider.
CONTACT US
iBenzer, Inc.
603 Chestnut St
Garden City, NY 11530
United States
Contact page:Â https://ibenzer.com/pages/contact-us