Customer Care

Returns & Refunds

30 calendar daysFrom the order date

RMA requiredContact us before returning

3–5 business daysAfter receipt and inspection

How to Return

  1. Contact customer service

    Email cs@ibenzer.com with your order number, product and reason for returning.

  2. Receive your RMA

    Get your RMA to complete your return request before sending anything back.

  3. Return and refund

    Follow the return instructions. Refunds are issued after we receive and inspect the returned products.

Return Questions

What is your return policy?

Return applications must be completed within 30 calendar days of the order date. Items must be in new, undamaged condition, in their original packaging, with all included accessories, manuals and documentation.

A return application is complete only after iBenzer customer service has issued a Return Merchandise Authorization (RMA) number.

How do I request a return?

Please contact iBenzer customer service at cs@ibenzer.com with your order number, the product you wish to return, and the reason for your request. You must obtain an RMA number to complete your return application within the 30-day window. Wait for your RMA number and return instructions before shipping any products back.

Can I exchange an item?

For the fastest way to get the correct model, we recommend placing a new order for the item you need and returning the original item through our return process. This avoids the extra wait for your return to arrive and be processed before a replacement is sent. Please obtain an RMA from customer service before returning the original item.

What if my item arrives damaged in transit?

Please email cs@ibenzer.com immediately upon receiving the package and include your order number and clear photos showing the product's condition and shipping damage. Customer service will review and confirm the issue before providing a resolution.

Are there any return fees?

If you no longer want the product, have ordered the wrong model, or haven’t specified a reason for your return, you are responsible for prepaying return shipping. For returns unrelated to product quality issues, a restocking fee of 15% of the order total will apply.

When will I receive my refund?

Refunds will be issued to your original payment method within 3–5 business days after we receive your return and verify that the returned products are undamaged. Applicable restocking fees will be deducted. Shipping charges are not refundable.

Can customized or special products be returned?

Customized products and certain special products are non-returnable. Please contact cs@ibenzer.com to confirm the return eligibility of a specific product.

How do I return a bulk order?

For school, reseller or other bulk orders, please contact your sales representative directly to discuss return arrangements.

Need help with a return? Please contact iBenzer customer service at cs@ibenzer.com.