Customer Care
Shipping & Delivery
U.S. shipping from Garden City, New York 11530.
United States onlyDomestic delivery
2 business daysOrder processing
USPS trackingFollow your delivery
Shipping Rates & Estimated Delivery
Choose standard delivery or upgrade to Priority. All prices are in USD.
| Delivery option | Shipping fee | Estimated transit |
|---|---|---|
| Standard ShippingUSPS Ground Advantage | $8Orders under $50 | 5–8 business days |
| Standard ShippingUSPS Ground Advantage | FREEOrders $50 and over | 5–8 business days |
| Priority ShippingUSPS Priority Mail | From $15Based on total package weight | 3–5 business days |
Priority Shipping fees are based on total package weight. For orders over 50 lb, please contact cs@ibenzer.com for a Priority Shipping quote.
Transit estimates begin after dispatch and do not include our 2-business-day processing time. Delivery dates are not guaranteed. Alaska, Hawaii, U.S. territories and remote destinations may take longer.
Shipping Questions
When will my order ship?
Please allow 2 business days for order processing. Our team processes orders Monday through Friday, excluding the holidays listed below.
Orders placed after 1:00 PM Eastern Time are scheduled to ship the next business day. The cutoff time is based on our New York warehouse.
Where do you ship, and when will my order arrive?
We currently ship within the United States only. Standard shipping typically takes 5–8 business days after dispatch; Priority Mail typically takes 3–5 business days. Please add order processing time when planning your delivery.
USPS delivery estimates depend on the origin and destination ZIP codes, service and mailing date. Postal zones are used to calculate postage and do not represent a guaranteed number of delivery days.
Check USPS estimated transit timesOn the USPS map, select your shipping service and enter our origin ZIP code: 11530.
Which holidays affect order processing?
Our warehouse does not process orders on weekends or the following holidays. Orders resume processing on the next business day. Carrier holiday schedules may also affect delivery.
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
How can I track my order?
Once your order ships, we will email your tracking information. Use the tracking number to check the latest delivery updates directly with USPS.
Track your package with USPSHow do I place a school or bulk order?
Contact our team before ordering so we can provide our best bulk pricing and a shipping quote tailored to your order. Our retail standard and Priority rates are not bulk-order quotes.
Request a QuoteRefunds & Returns
What is your return policy?
Return applications must be completed within 30 calendar days of the order date. An application is complete only after customer service issues an RMA number. Items must be in new, undamaged condition, in their original packaging, with all included accessories, manuals and documentation. For returns unrelated to product quality issues, a restocking fee of 15% of the order total will apply. Customized products and certain special products are non-returnable; contact customer service to confirm eligibility. For bulk-order returns, contact your sales representative directly.
How do I start a return?
Please contact iBenzer customer service at cs@ibenzer.com to obtain a Return Merchandise Authorization (RMA) number before sending anything back. Customers must arrange and pay for return shipping. Refunds are issued to the original payment method within 3–5 business days after we receive and verify that the returned products are undamaged. Shipping charges are not refundable.